All prices and information on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information. Occasionally, one or more items on our web site may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, The Music Shoppe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Returns & exchanges may be made within 30 days of purchase. Open packages of reeds, strings, and software are not eligible.
If the item is returned in original condition and packaging, the full item price will be refunded. However, returned items requiring sterilization or cleaning (Mouthpieces, instruments, bows, etc) are subject to cleaning fees. ($5 for accessories, $20 for instruments). This charge will be deducted from the refund.
If the item is damaged, shows obvious signs of use, or is materially different (e.g. the packaging is incomplete), there may be a restocking fee of up to 50%.
After 30 days, returns are not accepted.
Exchanges must be in like-new condition. Damaged exchanges will be declined.
The buyer provides all additional shipping for returns or exchanges made due to personal preference or buyer's error.
Free shipping for returns and exchanges will be provided by The Music Shoppe only in the event of an error made by the store in fulfilling the customer order or damage from shipping.