Merchandise Returns

Merchandise may be returned within 60 days of purchase for a refund or exchange. For full reimbursement, goods may not be materially different or show signs of use. Acceptance of materially different or used returns is left to the sole discretion of The Music Shoppe and may be limited to exchanges and/or subject to a restocking fee. Non-returnable items include clearance-priced products, software, consignments, non-sterilizable products, custom-made products, and products purchased via 3rd party financing. Services such as shipping, delivery, and labor are non-refundable after completion. Purchases made with in-store financing may be returned for store credit within the 60 day window. The Music Shoppe reserves the right to limit the scope of our return policy to any individuals abusing these privileges at any time.


Shipping charges are non-refundable. If an order with free shipping is returned, the initial cost of shipping will be deducted from the refund. Return shipping is the sole responsibility of the customer.


Refund Methods:

  • Payments made via cash or check will be refunded by check. No cash refunds are offered.
  • Gift card payments will be refunded to a gift card.
  • Credit card payments will only be refunded to the original credit card used at time of sale.



Rental Returns

All instrument rentals are commitment-free and may be returned to the store at any time in order to stop monthly payments. Any past due balances on the account must be paid in full.

Returns may also be scheduled for pickup from any school serviced by The Music Shoppe by calling our business office at (309) 452-7436. Please note this service is not offered while school is out of session (winter break, summer break, holidays, etc).